These Terms of Service ("Terms") form a legally binding agreement between you ("you", "your", "Customer", or "User") and CrawlSnap governing your access to and use of the CrawlSnap platform, websites, dashboards, marketplace, application programming interfaces ("APIs"), and related services (together, the "Services").
Please read these Terms carefully. By creating an account, accessing the platform, generating an API key, calling any API, subscribing to a plan, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy and Refund Policy, which are incorporated into these Terms by reference. If you do not agree, do not use the Services.
CrawlSnap is operated by CrawlSnap Limited, a company registered in England and Wales under company number 16099636, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom ("CrawlSnap", "we", "our", or "us").
References to "CrawlSnap" in these Terms mean the legal entity named above, which provides the Services under the "CrawlSnap" brand and at the crawlsnap.com domain and its subdomains.
You can contact us at any time at [email protected]. Additional contact details are in Section 23 (Contact).
In these Terms:
You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and legally able to enter into a binding contract to use the Services. If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms, in which case "you" includes that organisation.
To access most features you must register an Account and verify your email address. You agree to provide accurate, current, and complete information and to keep it up to date. We may refuse, suspend, or terminate Accounts at our discretion, including where registration information is found to be inaccurate or where the Account is associated with prior abuse.
You are responsible for safeguarding your login credentials and API Keys and for all activity that occurs under your Account, whether or not authorised by you. You must notify us promptly at [email protected] if you suspect any unauthorised access or security breach. We are not liable for any loss arising from your failure to keep your credentials secure.
You may not impersonate any person or entity, create an Account using another person's identity, or maintain multiple Accounts to circumvent quotas, rate limits, free allowances, or suspensions.
CrawlSnap is a data-intelligence platform. The Services analyse and correlate publicly available information from across the internet and apply our own processing to produce derived insights, indicators, reputation signals, and threat-intelligence Output. Through the Marketplace, you can subscribe to individual APIs, generate API Keys, and query those APIs programmatically or through the platform interface.
The Output is derived analytical intelligence. It is generated automatically, is probabilistic in nature, and is provided for informational purposes to support — not replace — your own judgement. The Output may include false positives, false negatives, incomplete data, or information that is out of date. See Section 13 (Accuracy and disclaimers) for important limitations.
We are continually improving the Services and may add, modify, suspend, or remove features, APIs, Marketplace listings, endpoints, response schemas, or Plans at any time. Where we make a materially backwards-incompatible change to a generally available API or retire an API entirely, we will use reasonable efforts to give advance notice through the platform or by email. Beta, preview, experimental, or free features may change or be withdrawn without notice.
API Keys are issued to you and tied to your Account and Subscription. Each API request is authenticated by an API Key and metered against your Plan's Credits, quotas, and rate limits.
You must:
You are responsible for all usage and charges attributable to your API Keys, including usage resulting from a key you failed to secure.
Each Plan defines per-minute and per-day rate limits and a monthly request quota. You must not attempt to circumvent, disable, or exceed these controls (for example by rotating keys, distributing calls across Accounts, or other evasion). We may throttle, queue, or reject requests that exceed your limits.
You agree to use the Services only for lawful purposes and in compliance with these Terms. This Acceptable Use section is central to your agreement with us, particularly because security and threat-intelligence data is dual-use.
You must not, and must not permit any third party to:
The list above is not exhaustive. We reserve the right to determine, in our reasonable judgement, whether any use of the Services is acceptable, and to take the actions described in Section 16 (Suspension and termination) where we believe these Terms have been or may be breached.
APIs in the Marketplace are offered under one or more Plans. Each Plan specifies its price, monthly request quota, per-minute and per-day rate limits, the number of API Keys allowed, and any overage terms. The details shown in the Services at the time you subscribe govern that Subscription, and your Plan's limits are recorded ("snapshotted") to your Subscription at the time of purchase.
Billable requests consume Credits from your Plan allowance. We determine, acting reasonably, which requests are billable and how Credits are counted, and we may document this in the Services. Where our policies provide for it (for example certain upstream failures), a Credit may be refunded to your allowance automatically.
A Plan may apply a hard monthly limit (further billable requests are blocked once the quota is reached) or permit overages (requests beyond the quota are allowed and charged at the Plan's per-request overage rate). The applicable behaviour is shown with the Plan. You are responsible for monitoring your usage; usage data is available in your dashboard.
Even where a Plan is described as high-volume or unlimited in any respect, your use remains subject to the Acceptable Use section and to reasonable fair-use limits necessary to protect the stability and security of the Services for all users.
Our order process is conducted by our Merchant of Record, Polar. Polar Software, Inc. ("Polar") is the Merchant of Record and authorised reseller of the Services. This means that when you purchase a paid Subscription, you buy the Services from Polar, and the Services are licensed to you by CrawlSnap under these Terms. Your purchase is also subject to Polar's Buyer Terms and Conditions.
Prices for paid Plans are shown in the Services and are stated in US Dollars (USD) unless indicated otherwise. Polar may present prices in your local currency and will calculate, charge, collect, and remit any applicable sales tax, VAT, or other transaction taxes. Prices are exclusive of such taxes unless stated otherwise.
Paid Subscriptions are billed in advance on a recurring basis (for example monthly) and renew automatically for successive billing periods at the then-current price until cancelled. By subscribing, you authorise Polar to charge your payment method for each renewal. The billing period and renewal date are shown in your Subscription details.
You must provide a valid payment method to Polar for paid Plans. If a charge fails, your Subscription may be marked past due and the Services may be suspended or downgraded until payment is resolved.
We may change Plan prices or introduce new charges. Changes to recurring prices will not apply to your current billing period and will take effect from the next renewal; we (or Polar) will give you advance notice as required by applicable law, and your continued use after the change takes effect constitutes acceptance. If you do not agree, you may cancel before the change takes effect.
Polar handles invoicing, payment processing, billing support, and tax compliance. Billing and payment enquiries should be directed to Polar (see Polar's Buyer Terms or contact [email protected]); account and product enquiries should be directed to us at [email protected].
Refunds are governed by our Refund Policy and by Polar's Buyer Terms. Because Polar is the Merchant of Record, refunds are processed by Polar; we do not process payments or refunds directly. Where we agree that a refund is due, we will instruct Polar to issue it.
You may cancel a paid Subscription at any time from your dashboard or via Polar. Unless stated otherwise in the Refund Policy or required by law, cancellation takes effect at the end of the current billing period: you retain access until then, and the Subscription does not renew thereafter. Cancelling does not, by itself, entitle you to a refund of fees already paid for the current period.
On expiry or cancellation, your Subscription's quotas and the associated API Keys cease to be usable. Unused Credits or quota do not roll over and are forfeited at the end of the billing period unless we state otherwise.
We may offer a Free Plan or trial access with reduced quotas and limited features. Free and trial usage is provided "as is", may be subject to stricter rate limits, and may be modified, limited, or discontinued at any time. We may verify eligibility and may withdraw free access where we detect abuse, multiple Accounts, or circumvention of limits.
CrawlSnap and its licensors own all intellectual property rights in and to the Services, including the platform, software, APIs, documentation, models, methods, branding, and the compilation and presentation of the Output. Except for the rights expressly granted to you, no rights are transferred to you.
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access the Services and to use the Output for your own internal business, security, research, and compliance purposes, including integrating Output into your own internal tools and workflows. This licence does not permit the resale, redistribution, or republication of the Output as a standalone product, or any use prohibited by Section 6.
You retain ownership of any data, parameters, or content you submit to the Services ("Your Input"). You grant us a licence to process Your Input as necessary to provide, secure, maintain, and improve the Services, in accordance with our Privacy Policy.
If you give us feedback or suggestions about the Services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use it without restriction or obligation to you.
Our collection and use of personal data is described in our Privacy Policy, which forms part of these Terms. You are responsible for ensuring that your use of the Services — including any data you submit and the queries you run — complies with all laws applicable to you, including data-protection and privacy laws. Where you submit personal data of third parties, you confirm you have a lawful basis to do so.
This section is important. Please read it carefully.
13.1 The Output is derived, automated, and probabilistic intelligence generated from publicly available information. It is provided for informational purposes only and does not constitute professional, legal, security, financial, or investigative advice, and is not a guarantee of safety, threat, identity, or fact.
13.2 We do not warrant that the Output is accurate, complete, current, reliable, or fit for any particular purpose. The Output may contain false positives and false negatives and may be incomplete or outdated. Reputation scores, verdicts, and indicators reflect signals available to us at a point in time and may change.
13.3 You are solely responsible for independently verifying the Output and for any decision or action you take in reliance on it. You must not rely on the Output as the sole basis for any decision that could have legal, financial, safety, reputational, or security consequences. To the fullest extent permitted by law, we disclaim all liability for decisions made, or actions taken or not taken, in reliance on the Output.
13.4 The Services do not block, remediate, or remove any threat; they provide intelligence to inform your own protective measures.
The Services may reference, link to, or interoperate with third-party services, data sources, or websites that we do not control. We are not responsible for the content, accuracy, availability, practices, or terms of any third party. Your use of third-party services is governed by their terms, and any dealings you have with them are solely between you and that third party.
15.1 We aim to keep the Services available and reliable but do not guarantee uninterrupted or error-free operation. The Services are provided without any service-level commitment unless a separate written agreement says otherwise. Access may be affected by maintenance, updates, outages, capacity limits, or events beyond our control.
15.2 We may perform scheduled or emergency maintenance and may impose technical limits to protect the Services. We are not liable for unavailability, delays, or loss arising from such measures.
15.3 Support for paid Plans is provided on a commercially reasonable-efforts basis via [email protected]. Free Plans may receive limited or community support only.
You may stop using the Services and close your Account at any time. Cancellation of paid Subscriptions is addressed in Section 9.
We may suspend or terminate your access to all or part of the Services, with or without notice, where:
Where practicable and lawful, and where the issue is capable of cure, we will give you notice and an opportunity to remedy the breach before terminating.
On suspension or termination: your right to access the Services and use the Output ceases; your API Keys may be revoked; and we may delete or restrict access to your Account data, subject to our Privacy Policy, our data-retention practices, and any legal obligation to retain records. Sections that by their nature should survive termination (including Sections 6, 11, 13, 17, 18, 19, 22, and 24) will survive. Termination does not entitle you to a refund except as provided in the Refund Policy or required by law.
To the fullest extent permitted by law, the Services and Output are provided "as is" and "as available", without warranties or conditions of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, title, and non-infringement. We do not warrant that the Services will meet your requirements, be uninterrupted, secure, or error-free, or that defects will be corrected. Nothing in these Terms excludes or limits any warranty or right that cannot lawfully be excluded or limited.
18.1 Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited or excluded.
18.2 Subject to Section 18.1, to the fullest extent permitted by law, we will not be liable for any: (a) indirect, incidental, special, consequential, or punitive damages; (b) loss of profits, revenue, business, goodwill, anticipated savings, or opportunity; (c) loss, corruption, or inaccuracy of data; or (d) loss arising from your reliance on the Output, in each case whether arising in contract, tort (including negligence), or otherwise, even if advised of the possibility of such loss.
18.3 Subject to Section 18.1, our total aggregate liability arising out of or in connection with the Services and these Terms in any 12-month period will not exceed the greater of (a) the total fees you paid to use the Services in the 12 months immediately preceding the event giving rise to the liability, or (b) USD 100.
18.4 The Services are not designed or authorised for use in any situation where failure or inaccuracy could lead to death, personal injury, or severe physical, environmental, or property damage, and you assume all risk of any such use.
You agree to indemnify, defend, and hold harmless CrawlSnap and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use or misuse of the Services or Output; (b) your breach of these Terms or violation of any law or third-party right; (c) Your Input; or (d) any use of your Account or API Keys, whether or not authorised by you.
Non-public information we make available to you about the Services (including API Keys, non-public documentation, and pre-release features) is confidential. You agree not to disclose it or use it except as needed to use the Services under these Terms.
We may update these Terms from time to time. If we make a material change, we will provide reasonable notice through the Services or by email to the address associated with your Account before the change takes effect. The "Last updated" date at the top reflects the latest version. Your continued use of the Services after the effective date of a change constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Services and may cancel in accordance with Section 9.
22.1 These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes) are governed by the laws of England and Wales.
22.2 The courts of England and Wales have exclusive jurisdiction to settle any such dispute, except that, where you are a consumer, this does not deprive you of the protection of mandatory consumer-protection provisions of the law of your country of habitual residence, and you may also be entitled to bring proceedings in your local courts.
22.3 Before commencing formal proceedings, we encourage you to contact us at [email protected] so we can try to resolve the matter informally.
For questions about these Terms or the Services, or for product and account support:
For billing, payment, invoice, or refund-processing enquiries, our reseller and Merchant of Record is Polar — see Polar's Buyer Terms or contact [email protected].
Our order process is conducted by our Merchant of Record, Polar (Polar Software, Inc.). Polar is the Merchant of Record for all our orders.